What does my transportation service include?
When you book your transportation with us, you can expect the following services:
- Vehicles: We offer a range of comfortable and modern vehicles, including a Toyota Hiace, Volkswagen Transporter, Chevrolet Suburban, and Mercedes-Benz Sprinter, for groups of different sizes.
- Meet and Greet: Our staff will be waiting for you with a sign, ready to assist you and provide all the information you need.
- Luggage Assistance: Our staff will be happy to assist you with your luggage, ensuring a smooth and stress-free start to your trip.
- Additional Drinks: If you would like to add drinks to your trip, you can do so when booking your transfer. Visit the transportation booking section to explore these options or inform your agent upon confirmation.
Are your transportation services private or shared?
All our transportation services are 100% private.
When you book with us, you can rest assured that you and your party will have exclusive use of the vehicle, with no shared services or additional passengers.
Our commitment is to provide you with a safe, comfortable, and personalized experience tailored to your needs.
Do you offer transportation services to and from the new Tulum International Airport?
Yes, we offer shuttle services to and from the new Tulum International Airport. To book your transfer, first select “Tulum International Airport” from the airport drop-down menu at the top of the booking form. Whether you need a private or luxury transfer, we have options to suit your needs. Contact us for more information and to book your transfer.
What security measures do you implement?
Your safety is our top priority. We implement strict security measures, including:
Regular Vehicle Maintenance: Our vehicles undergo regular and thorough inspections to ensure optimal performance.
Professionally Trained Drivers: Our drivers have extensive experience and follow strict safety protocols.
Health and Safety Protocols: We adhere to rigorous cleaning and disinfection procedures before and after each trip to ensure a safe environment.
Travel with confidence, knowing that your safety is in good hands with Meet Mex Travel.
What should I do if my flight is delayed and I need to cancel or reschedule my service?
If your flight is delayed, please contact us as soon as possible to adjust your transportation schedule and ensure your vehicle is ready upon your arrival.
If you need to cancel or reschedule your service, please see our cancellation policy.
Cancellations or rescheduling are generally permitted without additional charges if you notify us at least 24 hours in advance.
Changes made with less than 24 hours’ notice may incur charges.
For your return to the airport, we recommend scheduling your transportation at least 3 hours before your flight’s departure, taking into account the distance to the airport, pickup location, and traffic conditions.
Why do I need to prepay for my transportation service and what are my payment options?
Prepaying guarantees your reservation, vehicle availability, and a stress-free experience.
You can pay online with a credit/debit card or PayPal, choosing your preferred currency (USD, MXN, EUR) before completing the payment. We do not recommend cash payments.
For more details, see our payment policies.
Cancellation Policies
To ensure the best experience, we have established the following cancellation policy:
Payment and Reservation:
- Full payment is required at the time of booking to confirm your reservation. Without payment, the service will not be confirmed, and Master Transfers will not be able to provide the requested service.
- We require 100% payment in advance to confirm any reservation. This includes payments by card (Visa or MasterCard) or PayPal. If the reservation is not paid, we will contact you immediately. We will send you a payment link for a credit card. Full payment must be completed before your arrival to confirm the service. If the reservation is not paid, we will contact you immediately.
- We understand your preference to pay upon arrival. However, we require full payment in advance to confirm any reservation. This is due to several cases where clients did not pay for the service and left us waiting or ignored us.
- Please be aware that some clients have claimed to have canceled their reservations when they had not. We keep a detailed record of all cancellations to avoid misunderstandings.
- We appreciate your understanding and hope you can make a prepayment to secure your reservation. This way, we guarantee a hassle-free, high-quality service.
Cancellation and Refund Policy:
- Airport-Hotel, Hotel-Airport, Hotel-Hotel, or Short Transfers: To receive a full refund, cancellations must be made at least 24 hours before the scheduled pickup time.
- Tours: Cancellations must be made at least 48 hours before the scheduled pickup time to receive a full refund.
- No Refunds: Cancellations made less than 24 hours before the scheduled pickup time will not be refunded.
Modification Policy:
Any changes to your reservation must be made at least 24 hours before the scheduled pickup time. Changes due to flight delays or airline changes are beyond our control and could affect other transportation operations scheduled for that day.
We will do our best to assist you, but please note that these changes cannot always be made.
Weather conditions:
- In our area, weather conditions can change rapidly. Our services are not automatically canceled due to rain or mild weather conditions. Our team will assess the situation to ensure your safety. If weather conditions pose a risk, we may cancel or modify the service and will inform you immediately.
Emergency Cancellations:
- In the event of emergencies, such as adverse weather conditions, health issues, or family issues, please contact us immediately to discuss possible solutions. We will work with you to find the best solution for both parties.
Company responsibility:
- If Master Transfers fails to provide the agreed-upon service, we will cover the cost of alternative transportation. To qualify for a refund, you must present proof of payment with a receipt from the other company.
Confirmed Service and No-Show Policy:
- If you have a confirmed service and our driver arrives, the grace period is 20 minutes after the scheduled pickup time. If you do not show up within this time, the driver will leave a receipt at the front desk. In this case, no refund will be issued, as the absence was your fault, and you will need to find alternative transportation. If you reschedule your trip with us, you will be required to pay the full cost of the new transportation service.
Last minute services:
- We can confirm last-minute services subject to availability, including any extras, provided that both parties make and confirm payment.
Price changes:
Prices are subject to change without notice. This clause is necessary to adjust to changing costs and ensure we can continue to offer high-quality services. However, confirmed and paid reservations will remain at the price agreed upon at the time of booking.
Contact information:
- Telephone (Mexico): +52 998 841 4345
- Email: info@master-transfers.com
We appreciate your cooperation and understanding. Our goal is to provide you with an exceptional experience.
